Use the form on the Send Password page.

The form is used to send a new password to the private email address of your user account. The old password cannot be sent as the passwords are stored in crypted form.

When the new password is sent the old password stays in effect until you use the new password to log in to your account. This way you can simply ignore the new password if someone else than you have requested it by accident.

Sending the password to other email address

If the private email address of your user account is no longer in use you can send the new password to an alternative address. In this case in order to make sure that you are the owner of the account you'll need to provide your birth date and correct answer to the secret question that you have defined for your account.

If you haven't defined your birth date and the secret question you have now way of authenticating yourself. The password can only be sent to the private email address.

Please note that using the Send Password page is the only way to retrieve the password to your account.