If the password is generated by Freebok you should copy and paste it directly from the email application to the password field of the login page. If you write the password by yourself there is a chance that you misspell it. Characters like number 1 and letter l are easily mixed especially if the font of the mail application is small.

If you have changed your password make sure that the CapsLock on the keyboard is not on and that you write the small and capital letters correctly.

One possible reason for the password mismatch is that you remember or write your account name incorrectly! The misspelled account name may exist, so you may not get warning about incorrenct account name, but about the incorrect password.

If you are still unable to log in to your account you can send a new password to yorself ( i ) via email.